Terms of service

  1. Scope
    1.1 These terms and conditions of business from AM Venture-Sense Trading Ltd. (hereinafter referred to as the "Seller") apply to all contracts concluded between a consumer or a trader (hereinafter referred to as the "Customer") and the Seller regarding goods in the Seller’s online shop. Terms and conditions from the Customer’s side are hereby rejected, unless otherwise agreed.

1.2 Consumer within the meaning of these general terms and conditions is any natural person who enters into a contract for purposes that are essentially outside their own trade or profession. Entrepreneur within the meaning of these general terms and conditions is a natural or legal person or a partnership who, when entering into a contract, acts for purposes that are essentially within their own trade or profession.

  1. Entry into force of the agreement
    2.1 The product descriptions available in the seller's online store do not constitute binding offers from the seller, but rather give the customer the opportunity to submit a binding offer.

2.2 The customer can submit an offer via the order form available in the seller's online shop. The customer submits a legally binding offer for the goods contained in the shopping cart by clicking on the final buttons in the ordering process after he or she has placed the selected goods and/or services in the virtual shopping cart and completed the virtual ordering process. Furthermore, the customer can submit an offer to the seller by telephone, fax, e-mail or post.

2.3 The seller may accept the customer's offer within five days by:

  • sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), which is determined by the extent to which the customer has access to the order confirmation, or

  • delivering the ordered goods to the customer, which is determined by the extent to which the customer has access to the goods, or

  • requiring payment from the customer after the order has been placed.

If several of the above options are applicable, the contract is concluded at the time when one of the above options occurs. If the seller does not accept the customer's offer within the above deadline, this is considered a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.

2.4 The period for accepting the offer begins on the day after the customer submits the offer and ends at the end of the fifth day after the offer is sent.

2.5 When an offer is submitted via the seller's online order form, the seller saves the contract text and sends it together with these general terms and conditions in text form (e.g. e-mail, fax or letter) to the customer after he or she has submitted his or her order. However, the customer does not have access to the contract text via the seller's website after he or she has submitted his or her order.

2.6 The customer can continuously correct his offer using the usual button and mouse functions before sending the offer via the online order form. In addition, all information is displayed once again in a confirmation window where changes can be made using the usual button and mouse functions before the order is placed with binding effect.

  1. Right of withdrawal
    3.1 Consumers generally have a right of withdrawal according to law.

3.2 Further information about the right of withdrawal can be found in the seller's information about the right of withdrawal.

  1. Prices and payment terms
    4.1 The prices stated are total prices including statutory VAT, unless otherwise stated in the seller's product description. Any additional delivery or shipping costs are stated separately in the respective product description.

4.2 The customer can choose between different payment options, which are listed in the seller's online store.

4.3 If there is an agreement on advance payment, payment shall be made immediately after the agreement has been concluded.

4.4 When paying by PayPal or credit card, the terms of our payment provider 'Reach' can be found in Section 9.

5. Delivery and shipping terms
5.1 Goods are delivered to the delivery address provided by the customer, unless otherwise agreed. When ordering via the seller's online order form, the delivery address provided in the online order form is decisive. An exception is if the customer uses the PayPal payment method, in which case the delivery address stored by PayPal at the time of payment is decisive.

5.2 If the carrier returns the delivered goods to the seller because they could not be delivered to the customer, the customer shall bear the cost of the incorrect delivery. This does not apply if the customer exercises his right of withdrawal, if he was unable to control circumstances that made the goods unable to be delivered, or if he was temporarily prevented from receiving the offered service, unless the seller notified him of the service in a reasonable time in advance.

5.3 The item cannot be picked up.

  1. Liability for errors
    Regarding liability for errors, what is stipulated by law applies.

  2. Applicable law, Competent court
    7.1 In the event that the customer is a consumer within the meaning of clause 1.2, all parties are subject to the law of the country where the customer has his habitual residence, with the exception of the UN Convention on Contracts for the International Sale of Goods. Disputes arising within the scope of this agreement shall be heard exclusively by a court having jurisdiction in the place where the customer has his domicile.

7.2 In the event that the customer acts as a trader within the meaning of clause 1.2, all parties are subject to the law of the country where the seller has its registered office, with the exception of the UN Convention on Contracts for the International Sale of Goods. Disputes arising within the scope of this agreement shall be heard exclusively by a court having jurisdiction where the seller has its registered office.

  1. Alternative dispute resolution
    For customers based in the United Kingdom, online dispute resolution is handled by alternative dispute resolution (ADR) providers approved by the UK government. For more information, you can visit the UK Government's website on consumer dispute resolution at: https://www.gov.uk/consumer-protection-rights.

8.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure in this dispute resolution forum.

 

9. About our payment provider


You are shopping on Naturalislab.co.uk. By placing an order you are purchasing from Reach in the way we describe below. Depending on your location, "Reach" refers to With Reach (EU) Limited ÖU (registration #14571597, "Reach EU"), Reach Ltd. ("Reach Canada"), With Reach (Australia) Pty. Ltd. ("Reach Australia"), With Reach UK Ltd. (registration #08507554, "Reach UK"), or With Reach (USA) LLC ("Reach USA").

The item(s) that you are purchasing will be sold by Reach to you. You will provide your payment information, shipping address, and any additional information required or requested to complete your order directly to Reach for Reach to process your payment and complete your order.

Your order is subject to: (1) these Reach Terms of Service; (2) the Reach Privacy Policy; and (3) any relevant terms and conditions imposed by any other applicable third parties, including the party supplying the products. By completing your purchase, you confirm that you have read and agree to be bound by all of these.

By placing an order, you understand and agree that:

  • You are purchasing from, and providing your information to, Reach. Reach is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Reach may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.

  • If there is an error in the price listed for a product on the website from which you are purchasing or in the price applied to the product during the sale of and processing of your order, Reach is entitled to contact you, correct the price, and/or cancel your order.

  • If Reach is able to successfully verify your payment information, payment details for your order will be processed by Reach as the seller of the goods to you.

  • Once Reach processes your payment information and the transaction is verified, the items you purchased will be fulfilled directly by the party supplying the goods, by delivery or other means.

  • Reach may refuse service, refuse to process or complete orders, remove or edit content, or cancel orders for any reason or for no reason, in its sole discretion.

  • If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.

  • In some jurisdictions, Reach obtains payment processing services through affiliates or third-party service providers. In such instances, such affiliates and third parties are obligated under their contract with Reach to comply with strict privacy and data protection requirements.

Here are some other things to understand about your order:

Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.

Billing. If you use a payment card or other electronic form of payment as your payment type, your bank or payment card statement will include a reference to "Reach" and the party supplying the goods.

Shipping. Items in your order may be fulfilled via a single transaction, or via multiple transactions. If items in your order are fulfilled via multiple transactions, or if your order is only partially fulfilled, you will only be charged for those items that are actually fulfilled.

Chargebacks, Fraud Prevention and Void Transactions. For your protection, Reach may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and "ship to" and "bill to" address verification. Once an order is placed, you may not change any authenticated payment information or any verified "ship to"/"bill to" address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.

Product. You may have the benefit of a manufacturer’s warranty in respect of the item(s) purchased and you should refer to the relevant documentation supplied with the item in this regard.

Customer Service and Returns. Questions or concerns about your order may be directed to Reach. Reach will work with the party supplying the goods as necessary to resolve your issue. If the party supplying the goods allows for returns on orders, Reach will assist you in processing a return in accordance with that party’s policy, including reimbursement for the original sales prices of returned products, if authorized. Reach may refuse any return requested if a restriction applies to the item for which the return is requested.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. This paragraph is not applicable to you if you reside in Quebec, Canada. REACH PROVIDES ITS SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE EXTENT PERMITTED BY LAW, REACH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS DEPICTED ON OR ORDERED FROM THE WEBSITE, THE PROVISION OF REACH’S SERVICES, OR THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE WEBSITE INCLUDING THE CHECKOUT PROCESS. YOU EXPRESSLY AGREE THAT YOUR USE OF REACH’S SERVICES IS AT YOUR SOLE RISK. REACH DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE WEBSITE.

NEITHER REACH, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) REACH’S SERVICES OR PRODUCTS PURCHASED THROUGH REACH, EVEN IF REACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT REACH IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF REACH’S SERVICES OR ANY PRODUCTS PURCHASED THROUGH REACH, REACH’S AGGREGATE LIABILITY SHALL NOT EXCEED $100 USD.

Intellectual Property. All content on the website, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Reach, the party supplying the goods, or their respective licensors, as may be applicable, and is protected by United States and international copyright laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of the party supplying the goods or Reach, as may be applicable, in the U.S. and/or other countries. Such trademarks may not be used without the prior written authorization of the Merchant or Reach, as may be applicable.

General Terms. The following general terms apply whenever you place an order:

Compliance with Applicable Laws. You certify that any products purchased through an order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation any applicable export control and economic sanctions laws and regulations. It is your responsibility to know the laws of the country into which you are importing any products that you order. By placing an order you certify that the import of the products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.

Privacy. To complete your order you will be providing personal information to Reach and you consent to your personal information being collected, used, processed, disclosed and/or stored by Reach and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with Reach’s Privacy Policy. Reach accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the party supplying the goods or any service provider engaged by that party. The collection, use, processing, disclosure and/or storage of your personal information by the party supplying the goods or its service providers is governed by that party’s privacy policy.

The party supplying the goods and Reach may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of customer experience and/or the services provided by Reach. Any transactional data analyzed for these purposes will be aggregated and anonymized, meaning that any personally identifiable information will be removed.

Electronic Communications. When you place an order, you are communicating with Reach electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Reach electronically/via email.

Modifications. You acknowledge that Reach may make changes to its system, policies, and these Terms of Service at any time. Reach will ensure that the current version of these Terms of Service is presented every time you make an order. You are responsible for reviewing these Terms of Service each time you make an order. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.

Severability. If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.

Governing Law. If you reside in Canada (other than in Quebec), these Terms of Service are governed by and construed in accordance with the laws of Canada. If you reside in the province of Quebec, these terms of services are governed by and construed in accordance with the laws of Quebec and the laws of Canada applicable therein. If you reside in Australia, these Terms of Service are governed by and construed in accordance with the laws of Australia. If you reside in the US, these Terms of Service are governed by and construed in accordance with the laws of the US. If you reside in a country in the European Union, these Terms of Service are governed by and construed in accordance with the laws of Estonia. Otherwise, these Terms of Service are governed by and construed in accordance with the laws of England and Wales.

Notice. If you need to contact Reach, you may do so at https://www.withreach.com/support/shopper-support. Our addresses are:

  • Reach UK: 3 Lloyd’s Avenue, London, UK EC3N 3DS

  • Reach Canada: 2300, 150 9 Avenue SW, Calgary, AB T2P 3H9

  • Reach EU: Maakri 19, 10145 Tallinn, Estonia 10145

  • Reach Australia: 152 Elizabeth Street, Melbourne, Victoria, Australia 3000

  • Reach USA: Pier 26 Box 5 North "The Embarcadero", San Francisco, CA 94105

Proceedings. Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of England and Wales and you hereby irrevocably agree to the jurisdiction of the courts in London, United Kingdom for all such purposes.

Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English. Les parties conviennent et exigent expressément que ce contrat et tous documents émis en vertu de celui-ci soient rédigés en anglais.